The results are in from our recent customer satisfaction survey and the results should make uneasy reading for our competitors.
Our customers rated us 100% on three key areas:
- Quality and consistency of products
- Satisfaction with delivery performance
- Invoice accuracy
We were rated 97% on:
- Telephone response time, telephone manner and sales staff knowledge
- Product range
- Response time to issues and issue outcomes
Finally, we were rated 93% on:
- Enquiry response time
- Lead times
- Flexibility and willingness to help
- Quality of packaging
Several general comments were made about how we can improve our service further still and these are being fully investigated and the appropriate corrective actions put in place.
All in all, an outstanding result and a further demonstration of why our customers choose to contact us first.
Many thanks to all who participated in our survey and we look forward to announcing the results of our next survey, expected in around 6 months time.